Privacy Policy

How we handle your information at Pyrelith Stronghold

Last Updated: November 6, 2025

Look, we get it - privacy policies can be a real snooze-fest. But here at Pyrelith Stronghold, we're straight shooters. This page breaks down what info we collect when you bring your rig in, how we use it, and what we do to keep it locked down tight. We're not in the business of selling your data or anything shady like that.

When you work with us, we'll need to grab some basic details to get the job done right. Here's what we typically collect:

  • Personal Info: Your name, phone number, email address, and billing info. Pretty standard stuff when you're getting work done.
  • Vehicle Details: Make, model, VIN, mileage, service history - basically everything about your truck or fleet vehicle that helps us diagnose and fix issues.
  • Company Information: If you're running a fleet, we'll need your business name, GST/HST number, and contact info for whoever's managing the account.
  • Service Records: What we worked on, parts we installed, diagnostic reports, and maintenance schedules. Gotta keep track of what's been done to keep your rigs running smooth.
  • Payment Data: Credit card info, invoices, transaction history - though we use secure payment processors so we're not storing sensitive card details on our end.
  • Website Activity: If you're browsing our site, we might collect IP addresses, browser type, and which pages you check out. Nothing creepy, just helps us improve the experience.

We're not collecting this stuff just for kicks. Here's what we actually do with it:

  • Providing Services: Scheduling appointments, performing repairs, ordering parts, and keeping your fleet maintenance on track.
  • Communication: Calling or emailing you about service updates, estimates, completed work, and any issues we find under the hood.
  • Billing & Payments: Processing invoices, tracking payments, and handling any warranty claims or disputes.
  • Maintenance Reminders: Sending you heads-ups when it's time for scheduled service or inspections. We've seen too many breakdowns that could've been prevented.
  • Improving Our Shop: Analyzing service patterns to stock the right parts, improve turnaround times, and train our techs better.
  • Legal Compliance: Meeting regulations for commercial vehicle inspections, safety standards, and tax requirements in BC.
  • Emergency Support: When you call our 24/7 roadside line, we need your info quick to get help out to you ASAP.

Bottom line - we use your data to do our job and keep your trucks running. That's it.

We're not in the business of selling your data to telemarketers or spam artists. But there are a few situations where we might share your info:

  • Parts Suppliers: Sometimes we need to share vehicle details with suppliers to get the right parts ordered for your specific rig.
  • Service Partners: If we outsource specialty work (like electronics or bodywork), we'll share relevant info with those trusted shops.
  • Payment Processors: Your payment details go through secure third-party processors - we're not storing full credit card numbers here.
  • Insurance Companies: If there's a warranty claim or insurance work, we'll provide necessary documentation and service records.
  • Legal Requirements: If the law says we gotta hand over info - like for safety recalls or court orders - we will. Not much choice there.
  • Fleet Management Software: For fleet clients using third-party tracking systems, we might integrate service data into those platforms (with your permission, of course).

We'll never sell your personal info to random companies or spam lists. That's a promise.

We take security seriously around here. Your info's locked down tighter than a properly torqued lug nut. Here's what we do:

  • Encrypted Storage: Digital records are encrypted and stored on secure servers. No one's getting in without proper authorization.
  • Secure Networks: Our shop's network is protected with firewalls, regular security updates, and restricted access.
  • Physical Security: Paper files are kept in locked cabinets. Only authorized staff can access customer records.
  • Staff Training: Our team knows the importance of privacy. We train everyone on proper data handling and confidentiality.
  • Limited Access: Only folks who need your info to do their job can see it. The guy changing your oil doesn't need your credit card details.
  • Secure Disposal: When we no longer need records, we shred paper files and securely wipe digital data.

Look, no system's 100% bulletproof - but we're doing everything reasonable to protect your info from breaches, theft, or unauthorized access.

Under Canadian privacy laws (PIPEDA and BC's privacy legislation), you've got rights when it comes to your personal info:

  • Access Your Info: You can ask to see what personal data we've got on file for you. We'll provide copies of your service records and account details.
  • Correction Rights: If something's wrong or outdated, let us know and we'll fix it. Important for accurate service records anyway.
  • Opt-Out Options: Don't want maintenance reminders or promotional emails? Just tell us and we'll stop sending 'em. You'll still get critical service updates though.
  • Data Portability: Need your service history for another shop or insurance? We can provide records in a usable format.
  • Withdrawal of Consent: You can withdraw consent for certain data uses, though we might not be able to provide some services without necessary info.
  • File Complaints: If you think we've mishandled your data, you can file a complaint with the Office of the Privacy Commissioner of Canada.

To exercise any of these rights, just give us a shout at service@pyrelithstronghold.info or call (604) 555-8947.

Our website uses cookies - those little data files that help websites work better. Nothing sinister, just standard web stuff:

  • Essential Cookies: These keep the site functioning properly. Can't really turn these off without breaking things.
  • Analytics: We use basic analytics to see which pages people visit and how they use the site. Helps us improve the experience.
  • Preferences: These remember your settings so you don't have to keep re-entering stuff.

Most browsers let you control cookies through settings. Just be aware that blocking certain cookies might make parts of the site not work right.

We don't use tracking cookies for targeted advertising or sell your browsing data to third parties. That's not our style.

We don't keep your info forever, but we do need to hang onto certain records for practical and legal reasons:

  • Service Records: We typically keep these for 7 years. That covers warranty periods, liability issues, and tax requirements.
  • Financial Records: Invoices and payment records stick around for 7 years too - that's what CRA wants for tax purposes.
  • Safety Inspections: Commercial vehicle inspection records are kept per BC regulations, usually 5-7 years minimum.
  • Active Accounts: If you're a regular customer or fleet client, we'll keep your current contact and vehicle info as long as the account's active.
  • Inactive Accounts: Haven't been in for a while? We'll eventually archive old records and delete non-essential personal data after a reasonable period.

Once we don't need the info anymore and there's no legal reason to keep it, we get rid of it properly.

Our website might have links to parts suppliers, manufacturers, or other third-party sites. Once you click through to those sites, this privacy policy doesn't apply anymore.

We're not responsible for the privacy practices of other websites - even if we linked to them. Always check out their privacy policies before sharing your info with them.

We try to only link to reputable sites, but it's worth being cautious whenever you're jumping to external pages.

Let's be real - we're a heavy-duty truck repair shop. Our services aren't directed at kids under 13, and we don't knowingly collect personal information from children.

If you're under 18 and need service on a vehicle, we'll need a parent or guardian to handle the paperwork and authorization.

If we somehow end up with a child's personal info by mistake, we'll delete it as soon as we realize what happened.

Privacy laws change, our business evolves, and sometimes we need to update this policy to reflect that. When we make significant changes, we'll let you know by:

  • Posting the updated policy on this page with a new "Last Updated" date
  • Sending an email to active customers if the changes are major
  • Posting a notice in our shop for walk-in customers

It's worth checking back here once in a while, especially if privacy stuff matters to you. We'll always keep the current version posted on our website.

Got questions about this privacy policy? Concerned about how we're handling your data? Want to exercise your privacy rights? We're here to help.

Pyrelith Stronghold Auto Repair

Address: 3742 Industrial Way, Vancouver, BC V5M 3K8

Phone: (604) 555-8947

Email: service@pyrelithstronghold.info

We'll do our best to respond to privacy inquiries within 30 days. If you're not satisfied with how we've addressed your concerns, you can contact the Office of the Privacy Commissioner of Canada.

The Bottom Line: We collect what we need to fix your trucks and run our business. We protect it like it's our own. We don't sell it or misuse it. And you've got rights if you want to see, correct, or delete your info. That's the Pyrelith Stronghold way - straightforward and honest.